MIND 24-7 adopts Netsmart platform to expand behavioral health access

MIND 24-7 is investing in a new integrated technology stack with Netsmart to support its 24/7 walk-in behavioral health model for children and adults. The move is designed to streamline clinical work, strengthen data sharing and help the Arizona provider scale into new markets without losing access or care quality.

Why it matters: - MIND 24-7 is tying its expansion plan to new technology that can support more patients, clinicians and partner organizations at the same time. - The investment is meant to preserve 24/7 access while improving the systems behind urgent mental health and crisis care. - The platform shift could make it easier for patients and families to get care, for clinicians to make decisions and for community partners to connect people to treatment.

What happened: - MIND 24-7 selected Netsmart and its CareFabric® platform to upgrade the technology supporting its behavioral health care model. - The Scottsdale, Arizona-based provider announced the investment on Sept. 8, 2026. - MIND 24-7 provides walk-in behavioral health care for children, adolescents and adults. - The organization’s locations are open 24 hours a day, seven days a week. - MIND 24-7 said the new infrastructure is intended to support patients, families, clinicians, team members and community partners.

The details: - MIND 24-7 will implement Netsmart’s myAvatar® electronic health record for behavioral health and addiction services. - The organization will also add medication management, consumer engagement, telehealth, interoperability, revenue cycle management, quality and compliance tools from CareFabric. - The technology is intended to reduce unnecessary complexity, streamline workflows and improve access to information for clinical decision-making. - MIND 24-7 will implement Bells™ Quality Coach, which uses artificial intelligence to support documentation compliance and quality reviews. - The AI tool is intended to help clinical and compliance teams complete audits and reviews more efficiently. - Consumer engagement technology will allow patients to securely access health information and start telehealth visits through a patient portal. - Netsmart interoperability tools are designed to support more seamless data exchange across care teams. - MIND 24-7 said the platform will also improve coordination across hospitals, health systems, schools, first responders, health plans, providers and community organizations. - The company said the system will help build additional capacity as MIND 24-7 grows. - MIND 24-7 offers Express Care, Crisis Care and ongoing outpatient treatment through its Intensive Outpatient Program, or IOP. - No appointment is required for initial services. - The company provides a call or text number, 844.646.3247, and directs people to MIND24-7.com and social channels on LinkedIn, Instagram and Facebook.

Between the lines: - The move shows MIND 24-7 trying to scale care without adding friction to a model built around speed and immediate access. - The emphasis on interoperability, documentation and revenue cycle management suggests the company is building back-office capacity alongside clinical capacity. - Netsmart framed the partnership as part of a broader effort to expand urgent mental health access, pointing to rising demand for faster entry into care. - The technology choice also signals that MIND 24-7 wants its growth to be supported by standardized workflows rather than ad hoc systems.

What's next: - MIND 24-7 will roll out the Netsmart tools as part of its broader infrastructure transition. - The organization expects the new platform to support continued growth and entry into new markets. - The company said the investment should help extend immediate-access behavioral health care to more people while preserving service quality, compassion and responsiveness.

The bottom line: - MIND 24-7 is building the digital backbone it says it needs to scale urgent behavioral health care without diluting the fast-access model at the center of its brand.